Refund Policy

  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it,
  • Unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, you can contact us at signageclothingandcrafts@gmail.com. #Items sent back to us
  • without first requesting a return will not be accepted.
  • You can always contact us for any return question at signageclothingandcrafts@gmail.com
  • Damages and issues
  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items:
  • Please note for hygiene reasons, we cannot accept returns or exchanges on facemasks.
  • Please note that we do not issue refunds on sale items.
  • Please note that we do not refund cancelled orders so double check your details before placing your order.

    Exchanges
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
  • You are responsible for paying shipping cost unless the item is defective. If you are returning a product to us, we recommend using a trackable shipping service as we cannot guarantee we will receive your product.
  • The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please allow 5 working days (from the date we receive the returned item) for an exchange to be processed.

Still have questions? Email us at signageclothingandcrafts@gmail.com with your full name & order number and we will get back to you within 12 hours.